Many Canadians received warnings Tuesday from the Canadian Revenue Agency that their email address had been deleted from their online account, triggering reactions of fear and frustration.
When people try to access their accounts, it’s confusing to find out why their email was deleted. This is made worse by the fact that CRA’s telephone connections are built in, and many Canadians are unable to search for answers.
Vancouver resident Dan Larson told the Daily High in a phone interview: “I hope they put their stuff together and let Canadians know what’s going on.” I’m frustrated and worried because I have no answer. “
At 12:30 pm he received an email from CRA that when he got home he realized he was locked out of his accounts. He tried three ways to access it – through his bank, through the CRA’s website, and through his provincial service card. But nothing worked.
“I don’t know if this is my identity being stolen or the CRA being hacked. I can’t contact them either. Their phone system seems to be in some weird cycle,” he said, not sure if he should contact his bank.
The CRA has not publicly addressed the issue, and a spokesman told the Daily High that they are looking into it.
Many Canadians have received the same error message, and many regret that the country’s tax administrator has not done much to communicate what is happening.
I don’t know if I found comfort in knowing that so many people are together in this mess, or the frustration of someone ignoring concerns in communication. Modules talk about what privacy means to CRA.
– moochi2000 (hethesfarm) February 16, 2021
I feel like one of the masses. I received an email saying that my email had been removed from my account. When I access my account, it * appears * I can log in, but get it immediately. pic.twitter.com/YVg6jfbwoC
– Dalon Xavier (al Dalon Xavier_) February 16, 2021
Please receive emails claiming that hundreds, thousands, thousands of Canadians have deleted their email from their account, and now provide an update that the same Canadians can not log in to their micro accounts. I waited an hour for an answer. Not happy!
– Christopher Mercer (mercerch) February 16, 2021
Is CRA hacked now? I also received an email that my email address has been removed and I can no longer sign in to my CRA. I can’t even call because the phone line is full
– Ethsethhornby February 16, 2021
I know that the lack of communication (because you don’t have a better word) gets a lot of flaws as to why so many people receive these emails. Consider an earlier data breach in August.
– Kevin McNeill (ac McNeil Kevin) February 16, 2021
This is the second time my email has been removed and locked out of my account. This comes after my information was hacked and two fraudulent serf payments were made in my name. Fix this.
– John McDonnell (rmrgayintrovert) February 16, 2021
Please correct the ERR.021 account and tell us why we received the email that our email address was not registered from our accounts. We need information on CRP, our RRSP contributions, tax season, DFSA. We need access to our accounts.
– Jess Carricknan (@hisnameisjess) February 16, 2021